Scheduling & Revenue-Cycle Operations
Tightening scheduling, prior authorizations and billing workflows at Tufts Medicine.
The problem
Scheduling conflicts, coverage gaps, claim denials and administrative bottlenecks were slowing patient throughput.
My approach
Coordinated scheduling, diagnostics, follow-ups and workforce management in Epic, Meditech, Kronos and Schedule Pro; managed insurance verification, prior authorizations, CPT/ICD-10 coding and billing with Excel and Google Sheets automation; and built resource dashboards with predictive analytics.
The result
Throughput up 25%, coverage up 20%, scheduling conflicts down 15%, claim denials down 20% and equipment shortages down 25%.
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