Skip to content
Nikki.
Book a call
Experience

My career so far

Roles, teams and the results along the way.

Mar 2026 — Present

Operations Manager

Medi-Weightloss® · Full-time · Los Angeles area, CA

Leads the launch and stabilization of a physician-supervised weight-management clinic, building the operational structure that connects patient acquisition, access, clinical care, GLP-1 workflows, business growth and longitudinal patient support.

  • Maps end-to-end patient journeys to find workflow gaps, unclear handoffs, delays and revenue leakage, and to standardize and automate.
  • Builds SOPs, escalation pathways and dashboards across patient access, scheduling, provider operations, medication coordination, inventory, compliance, revenue and retention.
  • Tracks KPIs including lead-response time, assessment attendance, enrollment conversion, cancellations, provider capacity and program retention.
  • Leads business development through referral relationships, community outreach and corporate-wellness partnerships.
  • Oversees insurance verification and prior-authorization workflows.
  • Uses AI-assisted tools and workflow automation for process mapping, SOPs, reporting and exception identification — with human review and privacy safeguards.
Operational strategySOP developmentKPI reportingWorkflow automation

Jul 2025 — Feb 2026

Lead Admin Coordinator

Tufts Medicine · Full-time · Boston, MA

Directed end-to-end healthcare operations — patient scheduling, diagnostics coordination, follow-ups and workforce management — using Epic, Meditech, Kronos, Schedule Pro and AI-enabled tools.

  • Improved throughput by 25% and coverage by 20%, and cut scheduling conflicts by 15%.
  • Managed insurance verification, prior authorizations, CPT/ICD-10 coding and billing workflows, reducing claim denials by 20% and administrative bottlenecks by 28%.
  • Built resource-management dashboards with predictive analytics, reducing equipment shortages by 25%.
EpicMeditechKronosRevenue cycle management

Jul 2024 — Jul 2025

Administrative Assistant

U.S. Renal Care · Full-time · Dallas, TX

Ran clinical documentation, quality and compliance, and patient and staff scheduling for a dialysis clinic.

  • Reduced catheter usage from 24% to 10% by educating patients on percutaneous access placement.
  • Cut missed treatments and absences by 18.9% with Schedule Pro patient schedules and regular follow-ups.
  • Reduced employee turnover by 14% through staff scheduling and staffing.
  • Ran monthly medical-record and QM audits for 100% compliance on new admissions; kept survey-readiness and QAPI binders current.
Practice managementQuality & complianceSchedule Pro

Aug 2022 — May 2024

Graduate Assistant

University of New Haven · Part-time · New Haven, CT

Supported the Department of Health Sciences faculty with research, curriculum and department operations.

  • Researched literature and data to bring current research into the course curriculum.
  • Developed assignments, reading materials, handbooks, flyers and social media posters.
  • Managed department inventory and organized department events.
ResearchCurriculum developmentCoordination

2023 — 2024

Director of Community Relations

Society of Healthcare Administration (SOHA), University of New Haven · Student leadership · West Haven, CT

Led community relations for the University's SOHA chapter during the MHA program.

  • Wrote and published the Charger Blog story on SOHA's Spring 2023 semester kickoff event.
  • Promoted the eight-week MHA Career Mentoring Sessions run with faculty, Advisory Board members and alumni.
  • Connected MHA students with CTAHE and ACHE networking opportunities.
Event planningCommunicationsNetworking

Mar 2020 — Jul 2022

Product Executive

Relisys Medical Devices Limited · Full-time · Hyderabad, India

Market strategy, training and clinical-registry coordination for a cardiovascular medical-device maker.

  • Supervised and coordinated the PRISTINE Registry, a comparative in-stent restenosis study of Pristine Everolimus drug-eluting stents in India.
  • Designed and delivered nationwide training for business, clinical and administrative staff, vendors and physicians.
  • Produced consent forms, patient information booklets, brochures and social media content.
Market strategyClinical registriesTraining

Booking this week

Want to work together?

Have a clinic workflow, a project or a career question? Book a free intro call — it takes less than a minute.

Book a free callSend a message