Nikhila Mamanduri

Medi-Weightloss®

Operations Manager

Leads the launch and stabilization of a physician-supervised weight-management clinic, building the operational structure that connects patient acquisition, access, clinical care, GLP-1 workflows, business growth and longitudinal patient support.

• Maps end-to-end patient journeys to find workflow gaps, unclear handoffs, delays and revenue leakage, and to standardize and automate.
• Builds SOPs, escalation pathways and dashboards across patient access, scheduling, provider operations, medication coordination, inventory, compliance, revenue and retention.
• Tracks KPIs including lead-response time, assessment attendance, enrollment conversion, cancellations, provider capacity and program retention.
• Leads business development through referral relationships, community outreach and corporate-wellness partnerships.
• Oversees insurance verification and prior-authorization workflows.
• Uses AI-assisted tools and workflow automation for process mapping, SOPs, reporting and exception identification — with human review and privacy safeguards.

Tufts Medicine

Lead Admin Coordinator

Directed end-to-end healthcare operations — patient scheduling, diagnostics coordination, follow-ups and workforce management — using Epic, Meditech, Kronos, Schedule Pro and AI-enabled tools.

• Improved throughput by 25% and coverage by 20%, and cut scheduling conflicts by 15%.
• Managed insurance verification, prior authorizations, CPT/ICD-10 coding and billing workflows, reducing claim denials by 20% and administrative bottlenecks by 28%.
• Built resource-management dashboards with predictive analytics, reducing equipment shortages by 25%.

U.S. Renal Care

Administrative Assistant

Ran clinical documentation, quality and compliance, and patient and staff scheduling for a dialysis clinic.

• Reduced catheter usage from 24% to 10% by educating patients on percutaneous access placement.
• Cut missed treatments and absences by 18.9% with Schedule Pro patient schedules and regular follow-ups.
• Reduced employee turnover by 14% through staff scheduling and staffing.
• Ran monthly medical-record and QM audits for 100% compliance on new admissions; kept survey-readiness and QAPI binders current.

University of New Haven

Graduate Assistant

Supported the Department of Health Sciences faculty with research, curriculum and department operations.

• Researched literature and data to bring current research into the course curriculum.
• Developed assignments, reading materials, handbooks, flyers and social media posters.
• Managed department inventory and organized department events.

Society of Healthcare Administration (SOHA), University of New Haven

Director of Community Relations

Led community relations for the University's SOHA chapter during the MHA program.

• Wrote and published the Charger Blog story on SOHA's Spring 2023 semester kickoff event.
• Promoted the eight-week MHA Career Mentoring Sessions run with faculty, Advisory Board members and alumni.
• Connected MHA students with CTAHE and ACHE networking opportunities.

Relisys Medical Devices Limited

Product Executive

Market strategy, training and clinical-registry coordination for a cardiovascular medical-device maker.

• Supervised and coordinated the PRISTINE Registry, a comparative in-stent restenosis study of Pristine Everolimus drug-eluting stents in India.
• Designed and delivered nationwide training for business, clinical and administrative staff, vendors and physicians.
• Produced consent forms, patient information booklets, brochures and social media content.

Program Assistant

American College of Healthcare Executives (ACHE) Congress

Cancer Genetics Administrative Volunteer

Yale New Haven Health

Emergency Department Volunteer

Yale New Haven Health