PDF · 6 pages · Free
The Clinic Front-Desk Fix
A 25-point checklist to cut no-shows and claim denials, plus 6 KPIs and a 30-day plan.
Free resources
Free guides for clinics and careers
Six practical guides from Nikki's work in healthcare operations — checklists, playbooks, templates and roadmaps. Free and instant.
FOR CLINICS
I run or manage a clinic
Checklists, playbooks and templates to run a calmer, more profitable practice.
PDF · 5 pages · Free
Prior Auth & Claim Denial Playbook
A six-stage workflow, a denial prevention table, a tracker and appeal templates.
PDF · 5 pages · Free
Patient Experience Audit Scorecard
Score six patient touchpoints and turn the lowest scores into an action plan.
PDF · 5 pages · Free
The Clinic SOP Starter Pack
A one-page SOP format plus intake, scheduling, daily huddle and escalation templates.
FOR YOUR CAREER
I'm building my healthcare career
Roadmaps and templates for students and early-career professionals.
PDF · 5 pages · Free
From International Student to Healthcare Operations
Nikki's roadmap for before, during and after your MHA — and the job search.
PDF · 5 pages · Free
Healthcare Admin Resume & LinkedIn Kit
A bullet formula with real examples, keywords, a LinkedIn checklist and message templates.